lucky99 Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply:

• "lucky99", "we", "us", or "our" refers to the operator of the lucky99 platform accessible at lucky99.asia.
• "Platform" refers to the lucky99 website, mobile site, and all associated services, games, and features.
• "Player", "you", or "your" refers to any individual who accesses, registers on, or uses the lucky99 Platform.
• "Account" refers to the registered player account created on the lucky99 Platform.
• "Real Money Balance" refers to funds deposited by the Player and held in the Player's lucky99 account wallet.
• "Bonus Balance" refers to promotional credits awarded by lucky99 that are subject to wagering requirements before withdrawal.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory body overseeing gaming operations in the Philippines.

2. Acceptance of Terms

By accessing the lucky99 Platform, creating an Account, or placing any wager or bet through lucky99, you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the lucky99 Platform. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the amended Terms.

These Terms constitute a legally binding agreement between you and lucky99. You represent and warrant that you have the legal capacity to enter into this agreement under the laws of the Republic of the Philippines.

3. Eligibility

To register and use the lucky99 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is a mandatory requirement under Philippine gaming regulations and is strictly enforced by lucky99.
• You must be a natural person. Corporate entities, trusts, and other non-natural persons may not register as Players.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or agent of lucky99, or an immediate family member of any such person.
• You must not be subject to any self-exclusion order, whether imposed by lucky99 or by any regulatory authority.
• You must not have had a previous lucky99 Account terminated for breach of these Terms.

lucky99 reserves the right to request documentary proof of eligibility at any time, including government-issued identification and proof of age. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account suspension or closure.

4. Account Registration

To access real-money gaming features on lucky99, you must register an Account. When registering, you agree to:

• Provide accurate, complete, and current information, including your full legal name, date of birth, mobile number, and any other information requested during the registration process.
• Maintain and promptly update your Account information to ensure it remains accurate and complete at all times.
• Register only one Account. Multiple accounts held by the same individual are strictly prohibited. lucky99 may merge or close duplicate accounts and may forfeit any balances associated with duplicate accounts.
• Keep your login credentials, including your password and any one-time passwords (OTPs), strictly confidential. You must not share your credentials with any third party.
• Notify lucky99 immediately if you suspect unauthorized access to your Account.

lucky99 reserves the right to decline any registration application at its sole discretion without being required to provide a reason. Account registration does not guarantee continued access to the Platform.

5. Deposits & Withdrawals

lucky99 supports deposits and withdrawals via the following payment methods available to Philippine players: GCash, PayMaya, BPI, BDO, and Metrobank. Additional payment methods may be made available from time to time at lucky99's discretion.

• Deposits: All deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited. Minimum and maximum deposit amounts are displayed within the lucky99 cashier at the time of transaction.
• Withdrawals: Withdrawals will be processed to the same payment method used for the most recent deposit, subject to verification requirements. lucky99 reserves the right to request identity verification documents before processing any withdrawal.
• Processing Times: Deposit processing times vary by payment method. Withdrawal processing times are displayed in the cashier and may be subject to additional verification delays.
• Currency: All transactions on lucky99 are denominated in Philippine Peso (PHP / ₱) unless otherwise stated.
• Fees: lucky99 does not charge fees on standard deposits or withdrawals. However, your payment provider may apply their own transaction fees, for which lucky99 accepts no responsibility.

lucky99 reserves the right to delay or decline any withdrawal where there is a reasonable suspicion of fraudulent activity, money laundering, or breach of these Terms. In such cases, lucky99 may request additional documentation before releasing funds.

6. Bonuses & Promotions

lucky99 offers various bonuses and promotions to eligible Players from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time the bonus is offered:

• Bonuses are credited to your Bonus Balance and are subject to wagering requirements before any portion may be transferred to your Real Money Balance or withdrawn.
• Wagering requirements, eligible games, minimum odds, time limits, and maximum bet sizes applicable to each bonus will be specified in the relevant promotion terms.
• lucky99 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that any wagering requirements already in progress will be honoured under the original terms.
• Bonuses may only be claimed once per Player, per household, per device, and per IP address unless explicitly stated otherwise.
• lucky99 reserves the right to withhold bonus winnings where there is evidence of bonus abuse, collusion, or exploitation of promotional terms.

7. Game Rules & Fairness

All games available on the lucky99 Platform are operated in accordance with their respective game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules.

lucky99 is committed to fair gaming. Random Number Generator (RNG) games on the Platform are certified by independent testing laboratories to ensure that game outcomes are genuinely random and not manipulated. Live casino games use real physical equipment streamed in real time, allowing Players to observe every outcome directly.

In the event of a technical malfunction or disconnection during a game round, lucky99's system logs will be used to determine the outcome. lucky99's decision in such matters is final. lucky99 will not be liable for any losses arising from technical failures beyond its reasonable control.

8. Prohibited Conduct

The following conduct is strictly prohibited on the lucky99 Platform. Engaging in any prohibited conduct may result in immediate Account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or at any other time.
• Registering or operating more than one Account on the lucky99 Platform.
• Using the Platform if you are under 21 years of age.
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or gain an unfair advantage in any game.
• Engaging in any form of collusion, match-fixing, or coordinated play designed to manipulate game outcomes or exploit promotional offers.
• Attempting to launder money or use the Platform for any illegal financial activity.
• Accessing the Platform from a jurisdiction where online gambling is prohibited.
• Reverse engineering, decompiling, or otherwise attempting to extract the source code of any part of the Platform.
• Engaging in any conduct that disrupts, damages, or impairs the integrity or availability of the Platform or its services.

9. Responsible Gaming

lucky99 is committed to promoting responsible gaming among all Filipino players. We recognise that gambling can become harmful for some individuals, and we take our duty of care seriously.

• Age Restriction: The lucky99 Platform is strictly for players aged 21 and above. We enforce this requirement rigorously and will close any Account found to belong to an underage individual.
• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their Account. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Self-Exclusion: Players who wish to take a break from gambling may self-exclude their Account for a defined period or permanently. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Session Reminders: lucky99 provides in-session time notifications to help Players monitor the duration of their gaming sessions.
• Reality Checks: Players may configure periodic reality check notifications that display session duration and net gaming activity.

If you believe you or someone you know may have a gambling problem, we encourage you to seek help. For more information, please visit our Responsible Gaming page.

10. Intellectual Property

All content on the lucky99 Platform, including but not limited to software, game content, graphics, logos, trademarks, text, audio, and video, is the exclusive property of lucky99 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from lucky99.
• Use any lucky99 trademark, logo, or brand element in any manner that could cause confusion or imply endorsement.
• Create derivative works based on any Platform content.

Any unauthorised use of lucky99's intellectual property may result in legal action. All rights not expressly granted herein are reserved by lucky99.

11. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, lucky99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits resulting from technical malfunctions, disconnections, or system errors.
• Losses arising from your failure to maintain the security of your Account credentials.
• Losses resulting from your reliance on any information or content displayed on the Platform.
• Interruptions to Platform availability due to maintenance, upgrades, or circumstances beyond lucky99's reasonable control.

lucky99's total aggregate liability to you in connection with any claim arising under these Terms shall not exceed the total amount deposited by you into your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude lucky99's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Philippine law.

12. Termination

lucky99 reserves the right to suspend or permanently close your Account at any time, with or without prior notice, if:

• You breach any provision of these Terms & Conditions.
• lucky99 is required to do so by applicable law, regulation, or order of a competent authority.
• lucky99 reasonably suspects fraudulent, abusive, or illegal activity associated with your Account.
• Your Account has been inactive for a continuous period of twelve (12) months or more.

Upon termination for breach, lucky99 reserves the right to forfeit any Bonus Balance in your Account. Your Real Money Balance, less any amounts subject to investigation or legal hold, will be returned to you via your registered payment method within a reasonable timeframe, subject to verification requirements.

You may close your Account at any time by contacting lucky99 customer support via the in-platform live chat. Account closure requests will be processed within five (5) business days.

13. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or your use of the lucky99 Platform, you agree to first attempt to resolve the matter informally by contacting lucky99 customer support. lucky99 will endeavour to respond to all formal complaints within ten (10) business days.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

14. Amendments to These Terms

lucky99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, lucky99 will notify registered Players via email or in-platform notification at least seven (7) days before the changes take effect, where reasonably practicable.

The most current version of these Terms will always be accessible on this page, with the effective date clearly indicated at the top of the document. Your continued use of the lucky99 Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not agree to any amended Terms, you must cease using the Platform and may request Account closure in accordance with Section 12 above.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the lucky99 support team through the following channels:

• Live Chat: Available 24/7 directly within the lucky99 Platform.
• Email: [email protected] (plain text – not a clickable link)
• Languages: English and Filipino

lucky99 aims to respond to all written enquiries within five (5) business days. For urgent matters, live chat is the recommended contact method.